"Is is always a matter of "when" not "if" a breach will happen"
Finance, Flat Structure and Female Talent.
Company culture, flat structure, and career diversity. Discover how our COO Adrienne Muir
implements a unique culture for maximum business gain.
Are You Considering Banning WhatsApp? Read This First.
Regulators are cracking down and the time to act is now.
Mobile Surveillance in 2018
This year has been the year of GROWTH at VoxSmart! We’ve expanded our product suite
considerably and we’re now proud to be shipping the world's first unified mobile
surveillance solution for capturing voice, SMS and instant messages to 5000 users in
nearly 60 countries across the globe. Read on to hear about some of the highlights, new
product features and learn how VSmart™ could help your organisation empower mobility in
by VoxSmart Press Room on 25th October 2018
VoxSmart Product Brochure
Credit: Oliver Harkishin
New ways to capture and store your data…
VSmart™ to VSmart™ Fast dialling shortens Inbound call setup
eliminating the initial inbound call rejection. Fast dialling
available for calls between VSmart™ users within the same
can be configured to present reliable Caller Line ID or a
message identifying the caller as another recorded user.
Please contact VoxSmart support to enable this feature.
VSmart™ MVR now supports NICE NTR 2N Active SIP integration.
NICE Trading Recording is an on-premise fixed line recording
solution that captures, securely stores and archives voice
recordings which can be monitored and searched upon. There are
many ways to record a call over SIP such as passive, active and
SIPREC. In our case, Active SIP means there is a direct
integration from the VSmart™ Cloud into the customers recording
environment. Whenever we receive a call, we don't record it and
fork it to the SIP endpoint (in our case, a NICE NTR) which
will record it instead. 2N means that every call is being
simultaneously recorded by 2 NICE NTRs and many other solutions
cannot offer 2N due to their rigid network infrastructure. This
makes our solution a great business case for compliance and
We’ve also added SMTP Integration to our storage options with
Global Relay and Enterprise Vault allowing your company to
store your media and metadata wherever you choose
Whats the deal with WhatsApp? This year we saw exponential
growth and usage rates of our Instant Messaging capture
solutions. We now capture messages on WhatsApp and WeChat and
in the first half of this year we launched WebCap for WhatsApp.
Across our messaging channels we’re now recording nearly 1
MILLION MESSAGES a month and we expect this to grow in 2019.
Whats more, we’re no longer just about text. We now capture
images, voice clips, attachments and emoji’s
And to round off the year, in-line with our new brand and
website that went live in June, we’ve re-branded the VoxSmart
Surveillance Portal too. If you’d like a demo of the VSP please
complete the form at the bottom of this page.
Smarter ways to deploy...
We know that speed of deployment is very important to our
customers and at VoxSmart we specialise in large scale user
deployments. This year we have deployed and implemented our
solution to hundreds of users at a time. This includes the
migration from legacy services and changes in network carrier
across multiple geographic sites. Our Technical Account
Management team have developed a range of deployment models for
our clients including customer lead, managed and
bespoke project management options.
But our deployment process doesn’t just stop there. VSmart™ is
now available in the Google public play store meaning you can
give your end users greater accessibility during deployment and
ensure you’re always up to date with the latest VSmart™
People and Places...
We continue to build a strong customer base within the
commodity and energy broking community and count the top 3
inter-dealer brokers amongst our client list. We have also
added 2 of the top 20 global banks and one of the world’s
biggest oil companies to our customer roster in 2018.
Our partner list has grown to include Amazon Web Services and
Twilio as well as a number of global resellers and
distributors. You can find out more about becoming a VoxSmart
partner if you click here.
We’ve also added new call coverage for our new customers in
South Africa, Malaysia, Spain, Mexico, Isle of Man and Turkey
increasing our global coverage to over 50 locations.
Finally the VoxSmart team has almost doubled this year with new
additions in every single team especially Research and
Development and Operations. This reflects our enormous
commitment to our product, service and support and the VSmart™
product suite will continue to evolve in 2019.