Use Case
A Tier 1 Global Bank is looking to capture Instant Messages across WhatsApp and WeChat to enable it’s employees to transact with their customers in a secure and compliant way. The firm also prides itself on being one of the worlds most innovative banks, consistently adopting new technologies and using these channels to give them an edge over their competitors.
“We are losing out on business by not being able to use WeChat on mobile in a compliant way. The possibility of capturing WeChat through VSmart™ is a game-changer for us.”
  1. Capture messages, pictures and emoji’s on WhatsApp and WeChat.
  2. Record all vital meta data including user’s location, time stamp, receiver, channel.
  3. View all messages via one portal for internal audit and regulatory reporting.
  4. Remove and provision users at the click of a button.
  5. Set individual access controls and privileges for internal compliance staff.
  1. An embed compliance solution that always on, no apps or changes to user behaviour.
  2. Capture a single channel, or both channels depending on the needs of the user.
  3. No changes in network, settings or sim cards.
  4. Available on all Android devices.