Human Resource


How and where people work has changed dramatically in such a short time period. Remote and hybrid work – a mix of days spent at the office and via a remote setting – are now the norm. 

As a result, human resources departments must adapt how they supervise their organisation’s employees, promote company culture, and foster a productive, positive working environment.

While this may seem like a daunting set of tasks, HR professionals can execute a winning strategy with the right technology in place.

Remote and hybrid work environments present human resources with various challenges.


Hybrid office environments present HR departments with numerous obstacles to overcome.

Virtual bullying

HR departments have anti-bullying office protocols in place but when workers are remote, it can become more complicated. Warning signs tend to be more hidden from view when bullying happens in a remote environment. Workers may be less inclined to report bullying compared to when it happens in person.


Harmful management behaviour 

Managers may employ techniques or exhibit behaviour virtually that is detrimental to the employees under their supervision. It’s therefore clear that being able to properly monitor management in a remote or hybrid setting is of utmost importance.


Employee conflict

Employee conflict is an unavoidable eventuality in all offices but it can play out in a different way in a remote workplace. For instance, remote communication over text may lack the context that in-person interaction provides, making conflicts and a longer period of time before reconciliation potentially more likely.


Sexual harassment

Remote work has blurred the line between professional and non-work life. This may give rise to a higher number of sexual harassment cases. Without the sense of security that a company office can provide, certain remote employees may feel more vulnerable to the possibility of being sexually harassed. Conversely, it may embolden certain employees to feel like they can sexually harass other employees.


Tracking remote employee work 

It is clear when an employee is absent without leave in an office, but in a remote setting, it can be far more difficult to identify when this occurs. This is especially the case as workers can use their mobile phones to appear online and at work.


Human Resources Compliance.


Discover how VoxSmart’s award-winning, cloud-provisioned technology solutions are enabling HR departments to address the multiple challenges that the transition to remote and hybrid working has presented.

Communication Surveillance.

Making total communications surveillance a reality, whether for in-office, remote, or hybrid working environments. With Communication Surveillance, HR departments can analyse and supervise employees across all channels in real time and in granular detail, detect inappropriate behaviour, and track when employees are at work.

Mobile Capture.

Mobile Capture records, monitors and analyses every single communication data point that passes through an organization instantly on chat apps like WhatsApp. These include one-to-one and group chats, photos, videos, voice notes, calls, attachments, and emojis. All this data is instantly delivered to HR departments and visible through centralised viewing kept up to date in real time.


“We’ve been using Communication Surveillance and Mobile Capture in tandem since mid-2020, which are fully integrable. Together the two tools have made a smooth transition to remote and now a hybrid working environment possible for us. It doesn’t matter if our employees are in the office or working remotely – we’ve got a flexible, comprehensive system in place to carry out all relevant HR duties and support our organisation in any situation”

HR department.
// VoxSmart Client