As 2024 wraps up, VoxSmart reflects on over a decade of redefining surveillance, evolving it from a compliance necessity to a powerful commercial tool. At the recent XLod conference in London, the spotlight was on surveillance’s growing role in efficiency and revenue generation, particularly with real-time voice transcription. This technology now helps banks track client interactions, missed opportunities, and mitigate risks, offering insights that drive revenue and trust. With the market finally catching up, VoxSmart is poised to lead this shift, making surveillance a key driver of success in modern finance.