The largest bank in Canada is using speech-to-text to process audio files and inject into their investment research platform to provide intraday insight into activity within their Central Funding Group (Repo Desk). Substantial intraday balance sheet (RWA & CVA) improvement and P&L gains.
A US multinational investment bank is using speech-to-text and NLP to process chat information and ingest client conversations into their CRM platform to remove the need for manual call reports.
A US multinational investment bank is using speech-to-text and NLP to process chat information and ingest client conversations into their CRM platform to remove the need for manual call reports. Major time saving and accuracy gains specifically for regulatory & management reporting.
The second largest bank in the United States is using deep learning models, trained with their own communications, to track missed trading opportunities across chat channels to increase overall profitability of their trading desks.