• MOBILE

  • VOICE

  • INTELLIGENCE

About


VoxSmart is a global telecommunications technology company and the acknowledged pioneer of mobile voice recording

First incorporated in 2006 VoxSmart has become the de facto global partner for regulatory compliant recording of mobile telephone conversations and electronic communications. Through our unmatched mobile voice recording pedigree and unparalleled knowledge of market structure, global regulatory reform and mobile technology we have created a powerful new solution for tomorrow’s requirement, today.
Now available worldwide, VSmart™ combines a seamless user experience with a powerful enterprise grade VOIP backbone to create the most compelling light touch, low cost regulatory compliant solution in the world setting a new global standard in Mobile Communication Capture and Recording.

VoxSmart – The Power of Mobile Voice Intelligence

VSmart™ recorded voice calls to date

Meet the Executive Team

Graham Rivers
Graham Rivers
Chairman

Graham Rivers

Chairman

A highly experienced mobile industry executive, Graham was formerly the CEO of AIM-listed WIN Plc and negotiated its successful sale to Indian Internet services company IMImobile in 2011. Graham had led WIN to a market-leading position as a provider of services to mobile network operators, broadcasters, enterprises and internet content owners.

Previously a member of the UK Operating Board of T-Mobile, Graham was responsible for the company’s wholesale business operations including its partnership with Virgin Mobile. He has also served as Chairman of Telrock plc, a mobile payments processing company, and as a partner in Palace Ventures, an investment and advisory services business specialising in mobile applications. He is Chairman of HulloMail and a non-executive director of LeoneTel.

Oliver Blower
Oliver Blower
Chief Executive Officer

Oliver Blower

Chief Executive Officer

An expert in Capital Markets and Financial Technology businesses Oliver has held senior positions at a number of leading UK and international banks and trading houses. At Traiana Inc, he founded the European business prior to its sale to ICAP Plc for $252m in 2008. He also worked at Barclays Capital where he was responsible for the build out of the Derivative Clearing business.

Before joining VoxSmart, Oliver held a senior front office role at Bank of America Merrill Lynch where he was responsible for the establishment of the European Derivatives Clearing and Regulatory Reform business.

Oliver is an FCA Regulated CF30 and holds an MBA from Cass Business School as well as Law degrees from the University of Surrey.

Sally-Ann Angel
Sally-Ann Angel
Chief Operating Officer

Sally-Ann Angel

Chief Operating Officer

After graduating from Cambridge University Sally-Ann qualified as a Chartered Accountant at PwC in London and subsequently moved to become a manager in the M&A department at Charterhouse Bank.

Following a career break, Sally-Ann returned to work heading up the financial projects team at AXA Insurance. During this time, Sally-Ann recognised the changing requirements that mobile technology was placing on businesses in the financial sector. She co-founded VoxSmart in 2006 and has been involved in all aspects of the business more recently moving to the role of COO.

Nicola Palios
Nicola Palios
Non-Executive Director

Nicola Palios

Non-Executive Director

Nicola is a UK Barrister and a Jersey Advocate who brings deep specialist knowledge and experience to the VoxSmart Board. Throughout her career, Nicola has specialised in financial services law, regulation and compliance. She was the Chief Executive of one of the UK’s largest independent law firms and fiduciary services providers, expanding the business to 10 jurisdictions and increasing its value to more than £100 million prior to its successful sale.

A Chartered Director, Nicola now runs her own consultancy business and specialises in assisting private equity houses with commercial, regulatory and compliance due diligence of financial services businesses.

Chris Fishwick
Chris Fishwick
Non-Executive Director

Chris Fishwick

Non-Executive Director

Chris brings more than 25 years of City of London experience to the VoxSmart Boardroom. He began his City career as a Member of the London Stock Exchange and went on to become Chief Executive of Aberdeen Asset Managers Limited.

He has been on the Board of more than 15 publicly-quoted companies in industries such as Property, Insurance, Technology and Asset Management. He has spent the last ten years as a Venture Capitalist investing in smaller quoted and unquoted companies both in the UK and overseas.

Chris is also Deputy Chairman of AdEPT Telecom plc.

History


Rich Voice Recording Pedigree

  • multi party talk

    2006

    VoxSmart was founded in January 2006 to market and license a mobile conferencing solution called MultipartyTalk to mobile carriers.

    In July 2006 a 3 year contract was signed with StarHub, the second largest mobile carrier in Singapore with over 1.5 million customers and a significant proportion of the country’s BlackBerry users with the product launching under their ‘Call2Meet’ brand.

  • voxtalk voxconference

    2007

    In October 2007, further development led to the launch of two new applications hosted on a third party platform; VoxTalk, an application offering cost savings on international mobile calls and VoxConference, an application enabling dial out conference calls from a mobile phone.

    Work began to develop a carrier agnostic, software only product that would enable financial services firms to record their BlackBerry smartphones on their in-house voice recorders.

  • voxsmart 2008

    2008

    In March 2008 VoxSmart became aware of the Financial Services Authority (“FSA”) (the UK regulator) plans to introduce compulsory mobile recording for traders under the Recordkeeping requirement within the Conduct of Business Rules and launched VoxRecord.

    The VoxRecord application was cutting edge technology utilising network carrier 3-way calling technology to connect to either a hosted recording platform or an on-premise recorder, giving customers choice on where their calls are stored.

  • voxsmart 2009

    2009

    By March 2009 the VoxRecord application was commercially deployed in the City of London with sales also being achieved in other sectors in the UK and abroad.

    Customer feedback was for an on-demand recording version of VoxRecord that let the user decide on what part of the call they wanted to record, so VoxOnDemand was created, separate from the VoxRecord compliance offering, however a great addition to the VoxSmart solution portfolio.

  • vox record 2010

    2010

    In 2010 VoxRecord was deployed to a number of banks in APAC and was quickly recognised as the benchmark within the mobile voice recording industry.

    The FSA regulation changes were to be implemented and VoxSmart was at the forefront of mobile voice recording enabling compliance adherence ahead of the wholesale market reform.

  • vox record / vox log 2011

    2011

    In the weeks leading up to the 14 November 2011 UK regulatory deadline VoxSmart became the recognised market leading provider of Mobile Voice Recording Globally.
    VoxSmart continued to invest in R&D and created the VoxSmart Control Centre (“VCC”) to offer clients the flexibility to determine when, where and how their mobiles were recorded and also provided best of breed Disaster Recovery, management information and faster deployment capabilities.

    In early 2011 the fully regulatory compliant VoxRecord application packaged with VoxLog was augmented by the development of the VoxRecord Control Centre web based application.

    Not stopping there and utilising the VoxRecord 2.0 technology VoxSmart developed an on-demand variant VoxOnDemand 2.0.

  • voxsmart 2012

    2012

    At the beginning of 2012 and working closely with their existing customer base VoxSmart developed VoxRecord 2.0.

    The application significantly enhanced the user experience versus VoxRecord 1.0 and was very quickly the solution of choice for Mobile Call Recording in the domestic and global financial market.

  • VSmart 2013

    2013

    In 2013 the US Commodity Futures Trading Commission (“CFTC”) and Securities and Exchange Commission (“SEC”) began implementing the sections of the Dodd-Frank Wall Street Reform and Consumer Protection Act related to recording of communications on mobile devices, found within Title VII.

    In August and in line with an evolving and harmonizing global regulatory landscape VoxSmart took the decision to invest in a next generation solution to address the requirements of their global client base.

    The solution had to be; globally deployable, carrier network independent and handset agnostic as well as offer a seamless user experience and scalable cloud storage accessible within seconds. VoxSmart named this next generation solution VSmart™.

  • VSmart 2014

    2014

    From the beginning of 2014 VoxSmart began investing in a global VOIP infrastructure to support VSmart™ which, by March, was made available to early adopter clients on legacy BlackBerry handsets and operating systems in line with market demand.

    In November VoxSmart delivered VSmart™ for BlackBerry 10 and Android Operating systems and continues to support global implementations.

  • vsworld

    2015

    2015 will include multiple international deployments of VSmart™ across Europe, North America, Asia and South Africa.

    VoxSmart will also significantly enhance its core platform by offering advanced (real-time) speech->text transcription, intelligent (self-service, visual) Voicemail and additional functionality within the patent pending VSmart™ Control Centre (“VCC”).

    In addition VoxSmart will be incubating a market leading  ‘safeguarding’ tool for trading firms enabling the mitigation of risk related to errors, compliance failures and trade breaks. This technology will not only add back the context to compliance breaches but will significantly enhance productivity and safeguard employees and organisations against trading losses.          

  • esma

    2016

    The worldwide roll out of VSmart™ is likely to continue well into 2016 and will be complemented by the mandatory recording of telephone conversations and electronic communications across all 28 European Member States under the Markets in Financial Instruments Directive II (“MiFID II”).

    This legislation succeeds and enhances the current regulatory regime in the UK enshrined in the Financial Conduct Authority’s (“FCA’s”) Conduct of Business Sourcebook (“COBS”). Important changes include the requirement to retain recordings for (at least) five years and record face-face client interactions.

    Furthermore, the removal of the current exemptions for discretionary investment managers, retail financial advisers and firms providing corporate finance will bring more firms into scope.

    VoxSmart are in active dialogue with the college of global regulators on the viability of implementing these changes.


  • The new MiFID II rules have implications for many more businesses than the earlier UK FCA regulations.  The VSmart solution will be perfect for the many smaller businesses covered by the legislation for the first time - as well as for the big international players.

    Robert Swain, Government Business Growth Scheme Coach
  • Traders hate delays.  They don't want anything that they believe slows them down.  What Voxsmart has achieved with VSmart is to remove those concerns.  Traders trade, calls are recorded, and there is no discernible delay. It is a step change for the industry.

    Compliance Consultant
  • Regulatory compliance is required for our organisation. The VSmart™ solution delivers that.

    Joe Berger, Finance Director, VSA Capital Group PLC
  • We are delighted to be working with VoxSmart – not only will VSmart™ ensure we continue to comply with financial regulations across all our trading hubs, but the unique architecture and global coverage model will mean we can centrally manage one application, globally. This creates tremendous scale and efficiency gains while also dramatically lowering our international mobile call charges.

    Jon Ridgway, Head of Telephony, IG Group
  • Our VSmart™ Users are reporting: A complete absence of connection issues on both inbound and outbound calls The ability to make / receive calls in remote locations where they previously had issues with other solutions Significant increase in call quality / clarity both during calls and on VCC playback

    Tier 1 Global Bank

 

Contact Us


Questions or comments?
Get in touch.

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VoxSmart Limited

12th Floor
30 Crown Place
London, EC2A 4EB
United Kingdom

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Or drop us an email

… for more information about how we turn a requirement into an opportunity:

info@voxsmart.com

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Or give us a call

EMEA +44-844-999-4189
North America +1-646-712-9626
Asia Pacific +653-158-8002